Faculty Resources:

To respond to technical service requests, the CNR IT staff uses an automated service call tracking system (Remedy). CNR faculty, CNR staff, and CNR graduate students who have technical needs are encouraged to send an email to CNR_Help@ncsu.edu.

Note that CNR_Help@ncsu.edu is not an individual email account. Rather, an email submitted to this address automatically generates a service call within the Remedy system. Because the entire CNR IT staff monitors Remedy, we are able to respond to your needs more quickly.

Many other IT organizations across our campus also use Remedy. As such, when service requests are best addressed by a different IT group on campus, the CNR IT staff is able to redirect your request efficiently.

Finally, Remedy maintains a worklog which facilitates an ongoing and detailed description of your technical needs. These worklogs are recorded, so should related problems emerge, IT staff can review and make reference to other technical service requests.

If you have a service request, question, comment, or concern please email us at:

cnr_help@ncsu.edu

Include your name, office address, and operating system (e.g. Windows XP) in the message with your request for service. 

 http://help.ncsu.edu/callinfo.html