{"id":17,"date":"2012-06-01T12:58:56","date_gmt":"2012-06-01T12:58:56","guid":{"rendered":"http:\/\/cnr.ncsu.edu\/blogs\/it-services\/?page_id=17"},"modified":"2025-05-19T01:31:54","modified_gmt":"2025-05-19T01:31:54","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/cnr.ncsu.edu\/internalresources\/it\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n\n\n\n\n
Quick Links<\/strong> \n \n\n If you suspect your email account or computer has been compromised (or \u201chacked\u201d), please immediately<\/strong> change your Unity password by going here<\/a> to prevent potential data theft.<\/p>\n\n\n\n You should also immediately<\/strong> contact the appropriate help desk and inform them of the risk:<\/p>\n\n\n\n If you suspect that your email account has been compromised, contact the OIT help desk at:<\/p>\n\n\n\n If you believe it your computer has been compromised, contact the CNR IT staff<\/a>, or use the General Assistance help form.<\/p>\n\n\n\n If you\u2019d prefer, you may bring laptops, netbooks, and\/or iPads to Biltmore 2020 for evaluation.<\/p>\n\n\n\n If you\u2019re unsure how (or even if) you\u2019ve been compromised, please immediately change your password<\/a> to be safe and contact the CNR IT staff<\/a> for evaluation and assistance. CNR IT Services will diagnose and coordinate with the OIT Security office directly as necessary.<\/p>\n\n\n\n NOTE: If OIT confirms or even suspects that your account or computer has been compromised, OIT will revoke access to university systems. For example, you will be unable to log on to email and\/or to the campus network. Although you yourself may not be informed of this if it happens to you, OIT will contact CNR IT directly with that information. Help may already be on its way!<\/strong><\/p>\n\n\n\n CNR IT Services are available from 8am to 5:30pm on weekdays when NC State University is officially open. Likewise, the NC State Help Desk services are Monday through Friday from 8am to 5pm. If you need to report emergency situations outside these hours via telephone (and web\/email is non-functional), please contact the CNR IT Director at (919) 515-5726 to leave a voice mail.<\/p>\n\n\n <\/p>\n <\/details>\n\n\n \n \n\n Links are posted that provide additional information:<\/p>\n\n\n\n http:\/\/oit.ncsu.edu\/safe-computing<\/a><\/p>\n\n\n\n http:\/\/oit.ncsu.edu\/email\/em<\/a><\/p>\n\n\n <\/p>\n <\/details>\n\n\n \n \n\n You can review updates and learn more about NC State antivirus recommendations on the OIT antivirus page<\/a>.<\/p>\n\n\n <\/p>\n <\/details>\n\n\n \n \n\n User Identification and Authentication (UIA)<\/a> is an online verification procedure implemented by the Office of Information Technology and used by University help desks to identify customers who make telephone requests to have their passwords reset.<\/p>\n\n\n\n The verification procedure requires you, the user, to complete a simple survey containing three questions and answers that will be used as verification of your identity by University Help Desk personnel. You will be required to supply three questions and answers.<\/p>\n\n\n\n When completing the survey, make sure your questions and answers are only familiar to you. For security purposes, please do not share your information with anyone. At any time, if you feel this information has been compromised, please change your questions and answers immediately. Please do not compose questions that have True, False, Yes, or No as a response since these responses are too easy for someone to guess.<\/p>\n\n\n\n Any time after you have supplied these questions and answers, should you forget your password and need to have it reset, contact the NC State University Help Desk at 515-HELP for assistance. Using your userid, a Help Desk staff member will locate these questions and answers and will verify your identity by asking you for your response to one or more of your questions prior to resetting your password.<\/p>\n\n\n\n If you cannot answer any of the questions asked by Help Desk personnel you will be required to bring a picture ID to the West Dunn Building in order for your password to be reset.<\/p>\n\n\n\n If you have technical difficulties with UIA, please contact the NC State University Help Desk at 515-HELP or via email<\/a>.<\/p>\n\n\n\n Listed below are some examples of UIA questions and answers:<\/strong><\/p>\n\n\n\n Question: In what city were you born? Question: Who is your dentist? Question: Who is your Doctor? We hope these questions will provide you with enough guidance to get you started! To provide you with the best possible security system, please refrain from using these questions and answers.<\/p>\n\n\n <\/p>\n <\/details>\n\n\n \n \n\n The NC State Office of Information Technology provides a tool that enables faculty, staff, and students to update their passwords. Visit here<\/a> for more information.<\/p>\n\n\n\n Some quick tips:<\/p>\n\n\n\n \n \n\n Moodle support information is available on the Teaching with Moodle site, listed on the right-hand side when you first log into Moodle. Students can find help resources on the Learning with Moodle site, also listed on the right-hand side when logging in.<\/p>\n\n\n\n There are also recorded workshops on using Moodle on DELTA\u2019s Workshop Materials page<\/a>.<\/p>\n\n\n\n For a quick search of solutions, head directly to the DELTA FAQ for Moodle<\/a>.<\/p>\n\n\n <\/p>\n <\/details>\n\n\n <\/div>\n <\/div>\n\n\n\n \n \n\n Press Connect. On the next prompt, Click Registered user and type in the Name: field wolftech\\YOURunityID and your password. You also have the option to save the password to your keychain. Click Connect.<\/p>\n\n\n\n Alternatively, you can use the Self Service application.Open Self Service from Applications<\/p>\n\n\n\n \n \n\n Research Storage can be accessed on your Windows computer by mapping a network drive. When you map a drive, the storage will appear as a drive letter just like your computer\u2019s local hard drive.<\/p>\n\n\n\n Research Storage can be accessed from recent versions of Windows including:<\/p>\n\n\n\n Research Storage cannot be accessed from older versions of Windows including Windows 7 because they don\u2019t support the necessary security features.<\/p>\n\n\n\n Research Storage may be accessed on your Windows computer from both on and off-campus.<\/p>\n\n\n\n If you are on-campus and connected to NC State\u2019s network<\/strong>, nothing further needs to be done.<\/p>\n\n\n\n If you are off-campus or not connected to NC State\u2019s network<\/strong>, you will need to connect to NC State\u2019s virtual private network (VPN) using the Cisco AnyConnect client. Please follow the instructions on the Virtual Private Networking (VPN) Service<\/a> site to install the client and connect to the VPN.<\/p>\n\n\n\n You will need to know the network path of the storage in order to map a drive to it. The network path for each Research Storage share is conveniently shown on the Research Storage Manager<\/a> page. For Windows, you\u2019ll want to use the SMB Mount Path<\/strong>.<\/p>\n\n\n\n The instructions above are sufficient if you only need to know which path to use to map a drive to Research Storage. This section describes how the paths are determined. It may be useful if you need to programmatically construct the network paths. <\/p>\n\n\n\n The network path for Individual shares follows this format: For example, if your Unity ID is jbdoe<\/em>, the network path for your Individual share would be: The directory named after your Unity ID will not exist until you have set up your Individual Share. See the Individual Shares<\/a> page for instructions on how to do that. <\/p>\n\n\n\n The network path for Project shares follows this format: You do not need to map multiple drive letters if you have access to multiple Project Shares. You can simply map a single drive to the the \u201cusers\u201d directory and then navigate down to the Project Share directories you have access to: If you are presented with a Windows Security \/ Enter network credentials<\/strong><\/em> dialog box, enter your Unity ID<\/strong> followed by @wolftech.ad.ncsu.edu<\/strong>:<\/p>\n\n\n\n <Unity ID><\/em>@wolftech.ad.ncsu.edu<\/strong><\/p>\n\n\n\n If the username field is already populated but does not match the string shown above:<\/p>\n\n\n\n File Explorer should open to the newly mapped drive.<\/p>\n\n\n\n If you are presented with a Windows Security \/ Enter network credentials<\/strong><\/em> dialog box, enter your Unity ID<\/strong> followed by @wolftech.ad.ncsu.edu<\/strong>:<\/p>\n\n\n\n <Unity ID><\/em>@wolftech.ad.ncsu.edu<\/strong><\/p>\n\n\n\n If the username field is already populated but does not match the string shown above:<\/p>\n\n\n\n File Explorer should open to the newly mapped drive.<\/p>\n\n\n <\/p>\n <\/details>\n\n\n <\/div>\n <\/div>\n\n\n\n \n \n\n Procedures to resolve website defacement depend on exactly which university websites were directly affected.<\/p>\n\n\n\n Note:<\/strong> CNR IT Services are available from 8am to 5:30pm on weekdays when NC State University is officially open. Likewise, the NC State Help Desk services and DELTA are Monday through Friday from 8am to 5pm.<\/a><\/a><\/a><\/p>\n\n\n <\/p>\n <\/details>\n\n\n <\/div>\n <\/div>\n\n\n\n \n \n\n There are a few things to keep in mind when screencasting. You want to make sure that your audience is going to be able to view your recording without compromising the quality of the image. The following document talks about things to keep in mind and how-to information as far as screen resolution and file format.<\/p>\n\n\n\n
IT Security Awareness<\/a>
Teaching Online<\/a>
Share Drives<\/a>
Requirements<\/a>
Instructions<\/a>
Web Resources<\/a>
Recording a Screen<\/a>
Connecting with VPN<\/a>
<\/p>\n\n\n\nIT Security Awareness<\/h2>\n\n\n
\n \n <\/span>\n <\/span>\n
Has your account or computer possibly been compromised, or have you suddenly been shut out of university systems?<\/h2>\n <\/summary>\n
\n
\n \n <\/span>\n <\/span>\n
Where can I find out more information about IT Security?<\/h2>\n <\/summary>\n
\n \n <\/span>\n <\/span>\n
Where can I get help with Antivirus protection?<\/h2>\n <\/summary>\n
\n \n <\/span>\n <\/span>\n
What is a Challenge\/Response and how can it help?<\/h2>\n <\/summary>\n
Answer: Mayberry, NC<\/p>\n\n\n\n
Answer: Dr. Root Canal<\/p>\n\n\n\n
Answer: Dr. Johnny B Good<\/p>\n\n\n\n\n \n <\/span>\n <\/span>\n
How do I change and maintain my NC State University Password?<\/h2>\n <\/summary>\n
\n
Teaching Online<\/h2>\n\n\n
\n \n <\/span>\n <\/span>\n
Where can I find help with using Moodle?<\/h2>\n <\/summary>\n
Share Drives<\/h2>\n\n\n
\n \n <\/span>\n <\/span>\n
How to access the P and R drives from Mac OS X?<\/h2>\n <\/summary>\n
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<\/figure>\n\n\n\n\n
<\/figure>\n\n\n\n
<\/figure>\n\n\n\n\n
<\/figure>\n\n\n\n\n
<\/figure>\n\n\n\n
<\/figure>\n\n\n <\/p>\n <\/details>\n\n\n\n \n <\/span>\n <\/span>\n
How to access OIT Research Storage?<\/h2>\n <\/summary>\n
Requirements<\/h2>\n\n\n\n
Windows Version<\/h3>\n\n\n\n
\n
Networking<\/h3>\n\n\n\n
Connected to NC State\u2019s Network<\/h4>\n\n\n\n
Not Connected to NC State\u2019s Network<\/h4>\n\n\n\n
Instructions<\/h2>\n\n\n\n
Determine the Network Path<\/h3>\n\n\n\n
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<\/figure>\n\n\n\nHow to Manually Determine the Network Path<\/h4>\n\n\n\n
Individual Shares<\/h5>\n\n\n\n
\\\\rs.oit.ncsu.edu\\rs1\\researchers\\<FIRST INITIAL>\\<UNITY ID><\/code><\/p>\n\n\n\n\\\\rs.oit.ncsu.edu\\rs1\\researchers\\j\\jbdoe<\/code><\/p>\n\n\n\nProject Shares<\/h5>\n\n\n\n
\\\\oitrspprd.hpc.ncsu.edu\\rsstu\\users\\<FIRST INITIAL>\\<UNITY ID>\\<SHARE NAME><\/code><\/p>\n\n\n\n\\\\oitrspprd.hpc.ncsu.edu\\rsstu\\users<\/code><\/p>\n\n\n\nMap a Drive<\/h3>\n\n\n\n
Windows 10<\/h4>\n\n\n\n
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<\/figure>\n\n\n\n\n
<\/figure>\n\n\n\nWindows Security \/ Enter network credentials<\/h5>\n\n\n\n
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<\/figure>\n\n\n\nWindows 11<\/h4>\n\n\n\n
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<\/figure>\n\n\n\n\n
<\/figure>\n\n\n\nWindows Security \/ Enter network credentials<\/h5>\n\n\n\n
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<\/figure>\n\n\n\nWeb Resources<\/h2>\n\n\n
\n \n <\/span>\n <\/span>\n
Have you discovered website vandalism?<\/h2>\n <\/summary>\n
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Recording a Screen<\/h2>\n\n\n
\n \n <\/span>\n <\/span>\n
How do I best record my screen so that users will see a best quality image?<\/h2>\n <\/summary>\n