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Program Assistant, Senior - City Lakes

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Program Assistant, Senior - City Lakes
City of Durham Parks & Recreation

Position Description

Work. Serve. Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.

A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity.  

Hourly Rate: $18.53
Locations:  Lake Michie and Little River Lake
Work Hours/Days:  Various shifts Friday - Monday between the hours of 6 a.m. – 6 p.m.;
during the lakes season (March – November); 
off-season hours will vary based on the task needed to be accomplished 

Position assists with the daily operation of the two City Lakes by opening and closing facilities, assisting customers, processing permits, keeping inventories, and maintaining equipment, as well as providing support during the off season. Incumbent promotes safety standards and provides general oversight of lake customers and facilities.


Supervises lake users in a variety of water-based recreation activities.
Enforces regulations and monitors weather to determine when conditions are unfavorable for lake activities according to established guidelines.
Maintains order and discipline, advises supervisor of violations or safety concerns.
Issues and collects equipment, addresses potential safety hazards with equipment and its use.
Maintains and inventories equipment, performs basic repairs on motors.
Issues lake access permits to customers and accepts payments.
Enters and updates user information and registrations in Active.Net recreation software system.
Assists with training of new lake attendants, provides continued support to new staff as needed.
Assists in coordinating interactive workshops, special events, and programs.
Maintains activity and attendance records, incident reports, and other program documents.
Addresses customer and staff or volunteer needs and concerns and communicates them to supervisor.
Attends and participates in staff meetings, in-service training programs, orientations, and evaluation sessions.
Completes program and staff evaluation forms.
Renders first aid in case of minor injury.

Group recreational supervision.
Conflict and behavior management.
Best practices for handling money.

Communicating clearly and precisely with the public.
Organizing and instructing a specialty area.
Comfortably working on water and in an outdoor setting.
Report writing and record keeping.
Cash handling and basic mathematics.

Important update on our COVID-19 process for new hires and employees: 
All employees who are not fully vaccinated against COVID-19 will pay a $100 surcharge each month for their health insurance benefit during the subsequent benefits year if they remain unvaccinated through 12/31/2022.  

Minimum Qualifications & Experience 

High School diploma or equivalent (GED, HiSet, TASC).
Two (2) years of experience in outdoor recreation or a related field, and experience with water-based activities.
A valid North Carolina Class C Driver’s License with a satisfactory driving record.
A valid Adult and Pediatric First Aid/CPR/AED – with Anaphylaxis and Epinephrine Auto Injector Certification within the first six months of employment.

Additional Preferred Skills

Experience with cash handling and/or customer service.
Experience with paddle instruction (Canoe/Kayak).
Experience with boat maintenance. 
Job Type
Part Time
Durham, North Carolina United States
Posted on
Expires on
Desired Start Date
Not provided
How to Apply
Thank you for your interest! Please apply at using the link below: