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Customer Service Rep Work From Home

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Customer Service Rep Work From Home
Marriott International

As a FORTUNE Best Place to Work 20 years in a row – you can’t go wrong! We are recruiting for an upcoming training class: .Class Start Date: October 3rd 2022 and November 1st, 2022.Training Class Schedule: This class will be held from 1:30PM- 10:00PM EST.Anticipated Shift After Completion of Training: 2:30 PM - 11:00 PM ET, 3:30 PM - 12:00 AM ET OR 4:30 PM - 1:00 AM including weekends and holidays.Opportunity for Remote Location After 6-weeks..Remote opportunity after a minimum of 6-weeks reporting to the office is dependent on meeting training, technology and remote office requirements; remote location must be within 50 miles of the call center. .*Associates who work remotely are expected to maintain a work environment that is conducive to performing their assigned work. It should be secure, ergonomically appropriate & free of interruptions (i.e. children and pets)..*Applicant is responsible for internet set up & working with Internet Service Provider for set up & support. A functional & reliable wired internet connection (not wifi) is required before applying..Compensation includes paid training, competitive salary, incentives, and shift differentials where applicable. We also offer a competitive benefit package including medical, dental, vision, 401(k), TRAVEL DISCOUNTS and more..If this training class schedule or shift is not a great match for you, stay in touch with us as we frequently recruit for additional classes. Share your contact information with us here: .JOB SUMMARY. .Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.. .Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors..

Job Type
Full Time Experienced
Solon, Ohio United States
Posted on
Expires on
Desired Start Date
Not provided
How to Apply