Job Title: Certified Arborist/Estimator

Summary: Represent the company whenever a certified arborist is required. Perform estimates for

tree removal, pruning, evaluation or consultation based on customer needs. Evaluate health of tree

and make recommendations to customers or provide written assessment as required.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Meet with customers as scheduled to determine work to be done and crew to do the job.

Type estimates and submit to customers.

Answer any questions from customers concerning estimates.

Answer any questions from crew about job.

Coordinate with Scheduler/Project Managers as needed to outline work plan.

Confer with owners and customers to resolve problems.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Design - Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes

information skillfully; Works well in group problem solving situations; Uses reason even when

dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to

customer needs; Solicits customer feedback to improve service; Responds to requests for service

and assistance.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens

and gets clarification; Responds well to questions; Participates in meetings.

Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational

values.

Organizational Support - Follows policies and procedures; Completes administrative tasks

correctly and on time.

Attendance/Punctuality - Is consistently at work and on time; Arrive on time for scheduled

estimates.

Dependability - Follows instructions, responds to management direction;

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Makes

timely decisions.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others

with respect and consideration regardless of their status or position.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily.

Education/Experience:

Four to ten years sales experience and/or training.

Certified Arborist